Log into the Admin Web Portal. The SSL certificate secures HTTPS binding for the management website for port 443 and allows a secure connection. Define the SQL Server instance running on the server either as an IP address or a connection string. See our favorite tools, scripts, and flings from various sites. Open the Remote Management Certificate Generator. After the installer performs the prerequisites check, a summary report displays. If the Assist version you want to migrate does not meet the requirements, follow the migration steps. Defines from which internal IP addresses the connection proctor can be reached. Explore custom assets and resources for federal, state, and local government framework solutions here, including industry-leading, public-sector solutions for endpoint management security, virtualization, cloud, and mobile, commercial requirements, industry standards, government certification, and accreditation programs. Find assets to help you develop an adoption strategy that engages employees through careful messaging, education, and promotion. It should match on an all-in-one single server deployment. Build, run, secure, and manage all of your apps across any cloud with application modernization solutions and guidance from VMware. The Connection Proctor component uses the Windows Connection Proctor service to manage device connections to the Workspace ONE Assist server. The information is written for experienced Linux and Windows system administrators who are familiar with VMware technologies, particularly vCenter, ESX, and vSphere, networking concepts, Active Directory servers, databases, backup and restore procedures, Simple Mail Transfer Protocol (SMTP), and NTP servers. Find all of TechZone's available downloadable content here. This task binds the SSL certificate. Easily record sessions for training or escalation purposes. Perform the steps to install the Assist database on the database server and the core/application services on the Core and Application server. Instant chat with session participants. Specific devices may also require a manufacturer-specific Workspace. You can select one or more device profiles from the list or you can select the Select All check box to initiate a full importation of all available device profiles. Perform the action based on your environment. Enter port 8443, which is the default port for CP services. The Management Website is installed as part of the portal services component and consists of the following. End users can accept, pause, and end a remote session at any time for privacy reasons. ; In Choose Application Type click on SAML/WS-FED application type. Configure the load balancer in the public zone to allow all incoming traffic on port 443 destined to each Portal server and CP server on the same port 443, respectively. The steps to migrate Assist 20.11 or later involves updating the site URLs and re-pushing the Intelligent Hub settings to all the enrolled devices . When failover is required, the passive server can be powered on, and the active server can be powered off. Defines the Fully Qualified Domain Name (FQDN) on which CP services can be reached. This deployment model describes High Availability Assist installation with two redundant independent environments or control planes. In each availability zone, all servers perform service discovery so that all the services on the CP, Portal, and Core/Application server may be able to resolve services on the core/application server itself. However, for certain versions of Assist, there might be a need to uninstall and reinstall the agent. Increase IT Efficiency and Agility Speed up IT tasks, issue resolution, and patch rollout with a powerful automation engine that spans across internal and 3rd party tools in your environment. With this installation method, the services in the public zone on the portal and connection proctor servers can perform service discovery and communicate with the Core/Application server, which in turn communicates with the database. There is something for every experience level. If you are installing Workspace ONE Assist for the first time or upgrading to a newer version, you do not need to bind the SSL certificate to a website or renew the site thumbprint. ; Search for Workspace One in the list, if you don't find Workspace One in the list then, search for custom and . To know how to set the status of the services on the active and passive server, see Switching Assist Services from Active to Inactive. Unlock value by modernizing your existing apps and building innovative new products. This sets all the services on server 1 to inactive. . Security Is a Top-Down Concern Assist for Horizon is a real-time remote employee support solution that enables IT and help desk staff to remotely support employees with virtual desktop tasks and issues. UPDATE ApAdmin.dbo.Services SET Active = 1 WHERE ServerId = {passiveServerId}, UPDATE ApAdmin.dbo.Services SET Active = 0 WHERE ServerId = {activeServerId}, SELECT Id, ServerName, FQDN, IpAddress FROM ApAdmin.dbo.Server, UPDATE ApAdmin.dbo.Services SET Active = 1 WHERE ServerId = 2, UPDATE ApAdmin.dbo.Services SET Active = 0 WHERE ServerId = 1, Registering Failover for Active-Passive Workspace ONE Assist Deployments, VMware Workspace ONE and VMware Horizon Reference Architecture. All the spaces in between the number/letter pairs have been removed. You can set the service statuses in the Admin Web Portal or the ApAdmin database if database access through MS SQL Studio is available. Do not use the following special characters in passwords: This deployment model describes the on-premises deployment of Workspace ONE Assist in an environment with two all-in-one single Assist servers. This certificate must be installed on both the CAP and CP servers. Load Balancers are configured for session persistency so that once a session is established to utilize one availability zone, the session is entirely handled within that availability zone. Securely access and service corporate-owned devices while not in use. Applications Need to Be Modernized Get to know and understand the Anywhere Workspace solution. This certificate is in the folder where the installer file was downloaded and moved to the \RemoteManagementCertificateGenerator 22.03 > RemoteManagementCertificateGenerator > Artifacts folder. Select either Windows Authentication to authenticate to SQL Server as current Windows user OR select SQL Server Authentication to select a SQL server account, such as SA. To finalize the failover registration, both the active and passive Workspace ONE Assist all-in-one servers must have the following Windows Services restarted: Alternatively, you can keep your passive server powered off while your active server is online. If these endpoints are not responding in a timely manner, the load balancer can demote the currently active server and promote the currently passive server to ensure remote management capabilities are online. Enter the path of the transaction log file (LDF). See Domain Name Service and also Troubleshooting, Modify Database Record for Multi-Node Configuration. By default, the Assist database files are stored where the SQL server keeps the SQL system databases. With more employees working remote, its critical organizations are able to remotely support the corporate-owned and BYO devices knowledge workers rely on to be productive. A load balancer improves the workload distribution across multiple server resources and is valuable in high capacity, high availability environments. See step 14 and step 15 of the Install Workspace ONE Assist services on the Core, Application, and Portal (CAP) Server procedure, if the report indicates of any missing parameters. Select the Start menu and enter. Connect to the first SQL Server in Site 1. The Workspace ONE Assist server is now ready to handle remote management sessions with end-user devices. The default is 80. You should know whether your environment is using port 8443, which is the default connection proctor port for, If 8443 is not used by your environment, then ensure the, If 8443 is being used by your environment, then you must select another, After you have reviewed all the settings above and made all applicable adjustments, proceed with the remainder of the installation by selecting the. You might not need to modify any of the settings it pulls from this install.config file with the possible exceptions below. It is simple to integrate a SaaS build of Workspace ONE Assist to your on-prem Workspace ONE UEM build. Let us help you become the hero of your department. The Portal services installation is complete on the Portal server. You must deploy the database in the private zone, so that the Core/Application server is able to easily communicate with it. In the UEM console of this secondary environment, switch to your primary OG. Whether your Workspace ONE UEM deployment is part of an on-premises, dedicated SaaS, or shared SaaS environment, several Workspace ONE Assist deployment models are supported. The default is 8443 but you can enter your preferred port number. The private zone consists of Core/Application server that will have access to the database server. If port 8443 cannot be used, you can enter any other port. Visit these other VMware sites for additional resources and content. Start here to understand the basics of the award-winning product suite. Enter the Workspace ONE Assist server fully qualified domain name (FQDN) plus "/t10". The remote session connection between the UEM console and the user device in a two server setup. These certificates are also required for an on-premises build of Workspace ONE UEM while using Workspace ONE Assist in a SaaS environment. These services include the following. Procure and install an SSL/TLS certificate that matches with the FQDN assigned to the Assist system. A link to each of those tasks appears directly after the following steps. Establish trust between users, devices and apps for a seamless user experience. Support any device typefrom laptops and rugged handheld computers to wearablesacross any platform, including Android, Windows Embedded, Windows 10, macOS, iOS, and Linux. Using notepad also takes the ANSI text copied from the MMC console and converts it to ASCII text, which is the format we want when we go to paste that thumbprint in the AdminWebPortal. Procure and install an SSL/TLS certificate that will match the FQDN that is assigned to the Assist system. If the Workspace ONE console admin establishes the connection to CAP server 2 on control plane 2, CP 2 handles the device session. The combination of remote control and information allows you to troubleshoot any issues on devices quickly and accurately. With Workspace ONE Assist, you have full control over your privacy. Technological problems are inevitable, and the same digital tools that empower employees one minute can be a roadblock the next, costing organizations millions of dollars a year in lost productivity, employee disengagement, and support. Deselect this check box and select the folder button to browse for and load the T10 certificate. One data center houses a primary active server, and the second data center houses the secondary passive server. In this deployment, two availability zones mirror each other. Multiple server installation method involves installing Assist on multiple servers where there is a high number of enrollments and concurrent remote control sessions. With Workspace ONE Assist, help desk staff can launch web-based remote sessions, directly from the Workspace ONE console. Enter in the FQDN, which must be the same as the FQDN assigned for portal services. Download Hub for Windows. Second server is the CP server. Defines the FQDN and port on which CP services can be reached. Build and deploy quickly and securely on any public cloud or on-premises Kubernetes cluster. Update the Site URL of the External Remote Management in Settings. So, if the Workspace ONE console admin establishes a user session to the CAP server 1 on control plane 1 through the load balancer, CP 1 handles the device sessions. This certificate is located in c:\temp\certs of the Workspace ONE Assist server. After Resource Pack utility completes, the command-line window closes. Become a desktop virtualization hero with our curated activity path. After installing the Workspace ONE Assist server and all its components, configure the UEM console to communicate with the Workspace ONE Assist server. The FQDN to the admin portal is. While multi-cloud accelerates digital transformation, it also introduces complexity and risk. Our Communities feature the top Digital Workspace Experts across the world and 3rd-party content. Activity Paths are guided and curated learning paths through modules and activities that help you cover the most content in the shortest amount of time. Procure and install an SSL/TLS certificate that matches with the FQDN assigned to the Assist system. Activates SSL/TLS protocol for portal services. Put employees first with device choice, flexibility, and seamless, consistent, high-quality experiences. Next, proceed to Configure Workspace ONE UEM Console with Assist On-Premises. You can also run multiple SQL statements to set the status of the services on the primary server to inactive. When prompted, you must select the intermediate private cert. The following parameters need to be defined: FQDN: admin.controlplane1. . Select Version: 21.06. The remote management service on the device requests the session URL. Click Get Started to initiate the Opt-in process. You must also configure the load balancer to allow incoming network traffic to ports 443 and 8443 and for SSL passthrough. Here you can create an account, or login with your existing Customer Connect / Partner Connect / Customer Connect ID. 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