Be consistent with formatting. At times, may work independently with limited supervision, Bachelors degree in Business, Finance, Accounting or Management is required or equivalent work experience, Ability to take large amounts of data and summarize for the appropriate audience, Quick learner and self-starter who has the ability to work independently or within a team environment, Detail oriented and the ability to maintain a high level of accuracy, Proficiency with MS Office Suite (Excel, Word PowerPoint & Access), Ability to prioritize and manage requests/competing while meeting established deliverable dates, Analyze and document business requirements and operational processes, Develop test plans, test criteria, scenarios and documentation; ensure acceptance of delivered solutions, Investigate operational problems; recommend solutions to customer, Monitor performance of systems to ensure continued systems efficiency, Research emerging technologies and recommend solutions that align with business goals, Apply and communicate changes and new trends in systems/technology, Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results, Discover issues and determine scope, scale and impact, Experience in researching, compiling, and documenting data, business processes, and workflow, Exposure to managing multiple priorities independently and/or in a team environment to achieve goals, Effective skill analyzing and organizing problems or work processes for technical solutions, Effective skill applying innovative approaches to solve technical design issues, Desired- Familiarity with Navy Federal Project Portfolio Management (PPM) knowledge, Desired- Effective database and presentation software skills, Business Ops Analyst is responsible for assisting with project setup, teardown and maintenance in the internal time-tracking and billing tool OpenAir (OA), Responsible for correct billing and revenue rules set-up in accordance with legal documents and customer policies, Responsible for weekly charges creation and customer pre-invoices generation and reconciliation with the final invoice generating system, Expected to provide weekly and quarterly support to Regional Business Partners on revenue and utilization forecasting, assisting with timesheet compliance and other operational process checks, Responsible for assisting with weekly and monthly reporting and comprehensive tracking of Pivotal business KPIs where applicable, Help with training and ramp up of the Co-Op program in Service Operations, Responsible for helping drive resolution on client or internal department queries within Professional Services Organization, Ability to liaise with multiple internal divisions and departments, Analytical ability, problem solving skills, cross-functional skills, organizational skills, Ability to multitask when dealing with urgent requests, while maintaining the appropriate level of detail, Ability to prioritize and take direction well, Finance/Business degree or consulting background preferred, Proficient with MS Office applications, most notably Excel, Business Ops Analyst Intern is responsible for entering, maintaining and billing out reimbursable T&E to customers in accordance with customer policies and legal documents, Responsible for correct T&E budget set-up and drawdown for projects in internal time-tracking and billing tool OpenAir (OA), Providing weekly and monthly reporting on reimbursed T&E, outlining potential gaps and maybe assisting Delivery Managers/Office Directors with making data driven business decisions, Liasoning with multiple departments leads (Travel, Relocation, Service Operations, Finance Operations, and Delivery Managers) to support and improve T&E processes, Responsible for maintaining internal T&E and documenting other Service Operations processes driving consistent improvement, Responsible for helping drive resolution on T&E related queries within Professional Services Organization, Ability to liaise with multiple divisions and departments, Current enrollment in Finance/Business degree program at University or College, Work with representatives from designated lines of business to identify opportunities to change or enhance existing complaint identification & escalation strategies based on policy, procedure, regulatory changes as well as performance opportunities identified through the quality process, Assist with identifying and developing reference materials and documentation for skill development sessions and other training initiatives, Co-facilitate MB Complaint Working Committee, Provide SME support or assist in new hire training classes, when necessary, including the onboarding process and floor transition, Review new and updated procedures to ensure clarity and accuracy and recommend/submit procedure updates when opportunities are identified, Contribute to the oversight of complaint management activities and drive consistency at the sub-line of business level, Develop and maintain critical Complaint Management reporting identifying trends that should be escalated to the Risk & Controls committee, Bachelors degree (or equivalent experience) in Finance, Economics, Statistics, Math, Business Administration, Computer Science, or related discipline strongly preferred, One to three years of prior experience in mortgage banking servicing, operations or originations. Identify ways to enhance the consumer experience by reducing contact and refund volume. As a senior business analyst, you're at the top of your field: a field heavily steeped in well-documented data and reporting. When updating your. Russell Tobin is a leading minority-owned professional recruitment and staffing advisory organization. Excellent skill level in relational database required, Oracle, MS SQL Server intermediate knowledge, Proficient in Microsoft Word, Power Point and Visio, Proficient in MS Excel and MS Access (with macros and visual basic), Excellent critical-thinking skills with the ability to research and analyze data retrieved from multiple sources, Must possess and demonstrate excellent verbal, written, and interpersonal communications skills, Ability to build rapport, cultivate working relationships and drive collaboration across teams, Must be an adaptable self-starter and work with minimal supervision. Eager to play a vital role in solving problems across a wide array of business areas that XYZ Inc. operates in. This holds true whether youre an entry-level business analyst looking for your first full-time role or youre a senior business analyst looking for a promotion to management. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important. And like I said before, just listing soft skills on your resume wont convince the hiring manager you actually possess those skills. I have been able to help transition many small businesses into bigger and more successful operations. Track record of achieving exceptional results by providing support to the development teams and has get-the-job-done attitude. Not sure which skills are really important? Here is a summary of the tips you should implement to help ensure you get that first-round interview: It took me 66 applications before I landed my first business analyst role in 2010. Some technical knowledge preferred, Two or more years as a Teller Supervisor or Area Operations Officer, Coordinate systems implementation, testing and any training that becomes necessary as a result of conclusions reached in project-related activities of systems implementation or policy change. Provide training when needed or refer them to Learning Services, With the Directors of Practice Management Services, coordinate special events for ambulatory sites: i.e., open houses, luncheons, practice acquisitions/conclusions, Bachelors degree in business, health care, communications, information management or related field, Develop real-time reporting for analyzing KPIs that impact the business, Strategize, develop, and implement reports and information as required to support the key objectives of the operations team, Lead day-to-day operations by actively monitoring daily activity and proactively troubleshooting issues as they arise, Streamline information collection and analysis to make required information more visible, Provide guidance on how to use information to structure business unit reviews and facilitate the rate readiness process, Make data based recommendations for improvements, Work closely with different teams to solve problems related to analytics and information, High School Diploma or equivalentFour Degree, 3+ years of data analysis and mining within a manufacturing organization, Must have extensive knowledge and experience using Excel including writing macros, Vlookup, pivot tables, etc, Must understand general financial concepts and how operational actions impact profitability, Comfortable with large sets of data and data mining, Must be results-driven and goal orientated, Ability to be organized, meticulous and to multi task, Experience in leading collaborative work teams, Experience in leading projects and/or initiatives of small to medium scope, Experience in working with/for depository and lending institutions, Effective research, analytical, and problem solving skills, Effective skill in project management to include establishing and leading project teams; managing, Performs quantitative analysis using business intelligence and data mining tools such as SQL, Cognos, SPSS or JMP to answer business question, explain trends, and forecast future behavior, Synthesizes results of analyses, develops and presents recommendations to leadership, Leads and manages cross-departmental projects, initiatives and/or campaigns, Develops performance indicators to measures results leveraging financial techniques such as break-even analysis, Lead, guide and mentor less experienced staff, Bachelor's Degree in a related field or the equivalent combination of training, education, and experience, Experience in leading large projects/initiatives which have business risk and impact, Significant experience in working with/for depository and lending institutions, Advanced skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations, Support workforce planning and reporting data visualization projects, Assist in definition of business metrics for operational productivity and efficiency evaluations by conducting data analysis and modeling, Compile detailed business requirements for existing Service business systems to support integration efforts, Support weekly refreshes of database queries, Monitors and participates in supply chain processes, such as inventory analysis, order fulfillment, import/export operations and shipping, for a regional or global business unit, Collaborates across countries within a region, Conducts quantitative and qualitative business models and analyses to contribute to large projects, Must have or be able to obtain a DoD Secret security clearance, Analyzes a large business unit, usually consisting of multiple organizations to determine the business drivers and metrics, Develops and implements across the organization, the analysis, reports and metrics which represent the business performance of a large organization consisting of multiple business units, May lead other business operations analysts in the development of the analysis and reporting of metrics and operational information, Minimum twelve (12) years of related experience, Maintain short-term forecasts for multiple Contact Center metrics such as call volume, AHT, and shrinkage as well as volume and AHT for chat/eMessaging, Apply statistical knowledge to understand and assess business processes, evaluate risk controls, and provide creative and innovative solutions to business units, Identifies call volume trends and averages on an interval, daily, and weekly basis, Track and analyze historical call volumes and arrival patterns, Reviews forecasts on an interval, daily, and weekly basis, and compares actual results to forecasts, identifying opportunities for improvement and implements solutions, Develop recommendations to generate efficiencies in staffing through data collection, analysis, and reporting, Develop and utilize tools to assist in the evaluation of the impact of past and future events on the Contact Center, Responds to business unit inquiries, coordinates forecast reporting among appropriate departments, and coordinates responses to internal/external requests, Work closely with Long-term Forecasters to ensure recent trends are communicated appropriately and arrival patterns are applied as intended, Advanced knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling, preferably in a Contact Center environment, Desired Knowledge in the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis, and related analytical tools, Desired Experience querying data with SQL, Desired Experience with statistical analysis software such as JMP, SAS, SPSS, etc, Desired Experience with WFM software such as Verint i360, Collects, analyzes quantitative and qualitative data as necessary to support ongoing and day to day operations, the course of a project, including the development of data collection strategies. 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