Sounds like a terrible experience you went through. Photo: Getty Images. To give you a sense of how operations have been impacted, here's a look at some FlightAware data: We just returned home after being stranded at DFW for 48+ hours. Everyone is frustrated and fed up. Unfortunately, AA kept delaying the flight until 1 am and then they cancelled it. They should have not put so many flights on the schedules without crew. Still a big wild world out there. They are working their hardest and wow do people treat them terribly even though it is out of their control. Cancelled flight/rebooked that day on another flight. Our layover was in dallas had a good amount of time to catch my connecting flight to Fayetteville NC. She was told it was due to weather, but although I completely believe that her initial flight was delayed due to weather, the following cancellations were NOT due to weather. FINALLY 2 HOURS LATER WE WERE OFF. Any known shortage would not prompt a gate change(if you care). Much better than the Monday 10 PM flight that auto booked so we spent the night at the airport. Click bait. As you may already be aware, American Airlines canceled more than 400 flights on Monday, bringing the total number of cancellations since last Friday, according to Flight Aware, to well north of 2,000. When I got to the hotel a I met many AA passengers whose flught were canceled on 7/31/2021 with no weather related issues. I was in Dallas/Ft. Nightmare! See all delays. Back in 2019, I spent hours trying to get someone on the phone to reroute my family from SJO to ORD so that MIA was avoided due to an impending hurricane. My mid-afternoon flight home was cancelled, no reason given, I called AA (800) number to re-schedule which allowed me to receive a call back in 2-hours better than staying on hold. We finally made it go FAY at 2 a.m. Flew from Arizona Sky Harbor to DFW yesterday. I stood in customer service lines for over 10 hours during my 2 day delay. Then either a aircraft issue and cancel or pilot issue and cancel. Hundreds of American Airlines flights have been canceled this weekend and Monday because of significant staffing and maintenance issues. It is poor planning by American Airlines as it relates to contingency plans, inadequate staffing, and a lack of ability to take responsibility for their decisions. But when trying to book them they wouldnt go thru. Of course, they don't, because it's cheaper for them, but it surely isn't outside of their control. American Airlines also owns American Eagle, which operates mostly regional flights. There were many issues with AA that you are not aware of related to my 3 days here at DFW. Unsurprisingly, American isnt putting staff where they need to be to take care of customers. We sat in admirals club for hours, receiving very mixed messages from American about what the status of our flight was, before it was ultimately Flew from Arizona Sky Harbor to DFW yesterday. I was told I needed to wait until the next day at 2:30pm. I understand weather issues, but the domino effect was unreal, we had 4 flights in a row canceled and there was no way I could stay on the same flights as the kids so I was trying to get them out first so their parents could pick them up on the other end and I could fly later. The airline is not offering an explanation beyond weather, and it took me 4.5 hours to get a call back from them to get this lame explanation. My niece flew her very first flights (one week after turning 18) from DCA to SFO on Saturday. The clip, obtained by KXAN . The numerous letters, mails facebook and Twitter writing is EXTREMELY POPULAR. The most frustrating thing is that we couldnt retrieve our checked baggage. So yeah, over the next couple of days its not just a function of whether theres a plane available to operate your flight, but its also the question of whether theres a crew available to operate your flight. Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission. It was a madhouse there. Conservatives found it ridiculous that the president of the United States was claiming that expensive airline seats were racist. American Airlines biggest hub is in Dallas-Fort Worth (DFW), and on Sunday the airport experienced some major storms. Cleaning crew sat at the next gate and refused to help, not my problem. According to a new report from NBC, many airlines American included are still running on skeletal staffing as a result of employees having accepted buyouts or voluntary leaves of absence last spring. Spirit Airlines canceled more than 60% of its schedule, or 429 flights, on Tuesday, according to FlightAware, on top of about 500 . No pilots? Not to mention the headaches caused to all of its customers. Today, however, it is up 4% at the time of writing. The rebook line at terminal C last night after our 7 hour flight from LGA stretched fom C14 to C25. Talked to a crew member that had their plane location changed 9 times on the way to the airport. You're better than this. We flew American from Portland OR to Charlotte with a layover in Chicago. Hows it going with the flight schedules.. leaving on time ? Also on the rise is tension from both fliers and AA personnel. There is a lot of chatter about not flying AA again. Just use Skype or Google Voice, and you can do so very inexpensively. If a plane can't land due to a storm, that's a weather related delay. Took off and I had a shrill screaming 2 year old behind me that kicked my seat for 5 hours. I had to call out from work. We landed and there was no gate for us to park. The plane and crew was there the whole time. As the airport shuts it doors at midnight. We noticed a QR code on a signboard at gate 25 that enabled us to go to a rebook site and book the 7:15 AM flight to Austin. We are still in Phoenix praying our flight that we were rebooked on will leave for Dallas in the morning 8/3. I recently flew PRIOR to this weather mess. My husband & I will not fly with them again once we finally get home. We started to board and were waiting at the door of the airplane when they told us they didnt have a pilot and once again we went back to the terminal, While waiting for our pilot I received notice that our connecting flight in Denver was cancelled snd we were being moved to a WEDNESDAY morning flight from DEN to DFW!! They only offered flights the following day which I found out from the American Express Centurion Lounge was not true. The customer service agent scheduled us through Denver the next day and told us to try to go standby on the 12:50am flight to Dfw. Houston was in ATC delay mode yesterday as was Denver and yet neither United or Southwest's operations melted down - and they both have operations in both cities. Luckily there were seats to select and I selected my seats on the flights. Super bad customer service . It seems to me this is a totally reasonable reaction by American Airlines to . My flight to Tampa was canx and i found out on my call. I was re-routed due to a delay last week, and forced to have an overnight enroute. American Airlines is canceling flights, and people are expressing their upset on social media. I ended up just going on the DL app and booked out of DAL for this afternoon since I need to get home and AA wanted to put me on a flight tomorrow morning via PHL. Whats the cause of American cancelations & delays? Also on the rise is tension from both fliers and AA personnel. When there were language barriers, there was seemingly no effort to secure a translator, when a young family asked where their checked bag was so they could access more formula for their baby, they were rudely told that they could go to the 7-11 to get something for her to eat. For example, American Airlines has very few reserve pilots and flight attendants at the moment. @jcil - i can tell youre being sarcastic and one of the ameripoors from the middle. @AmericanAir My callback . 3. Its an absolute customer service failure!!!!! MORE: Spirit Airlines, American Airlines cancel more than 800 flights Christie said Spirit will be working over the next few days to not only rebuild its network, but its trust with passengers. American Airlines Center 2500 Victory Avenue Dallas, Texas 75219 Home; Events & Tickets. On Friday, FlightAware showed 738. On july 20 2021 I was flying out of SNA at 10:50am was delayed due to plane from Dallas delayed. Once I got to where my wife was our 3 bags never showed although she was assured by her agent they would be transferred from our cancelled flight. It's been 36 hours at this airport and their service is horrible. The worst experience I encountered was an unaccompanied child (+|- 8 yrs old?) American Airlines is in the process of merging with US Airways. Finally booked Southwest We just returned home after being stranded at DFW for 48+ hours. Here Are 8 of the Best. Woke up in the middle of the night to a notification that DFW-DCA was canceled. The lack of empathy, the disrespect, the attitudes from the staff was a nightmare. First we were delayed waiting on flight attendants, then they arrived and we were boarded, a 1/2 hr later we were asked to deplane, no pilots had shown up. Well, those crews simply arent available right now. So once again we played the Our Monday 0700 flight from Miami to DFW was canceled at midnight Sunday and rebooked for Tuesday morning. We arrived at 6:30am for a 8:30 flight. American offered him a hotel (which is laughable bc hes 17 and cannot check into one) and then they said they had an unaccompanied minors room BUT he might be took old to be there (17yo on the spectrum is a minor). I understand the weather causing a delay, but other airlines were taking off and landing just fine while AA was still not moving their planes. Oh, and are they still doing the patented AA Rolling Delay? AA top dawgs could be doing a lot more to keep everyone happy. We are on hold and waiting with customer service now for over an hour. Absolute failure on AA they should be ashamed. Due to the ground stop at DFW they finally canceled our 7pm flight at 10pm. At 1 am, management called local law enforcement, but didnt inform them that their plan was to announce the service desk closing and just walk out. Finally she came up with my wife going on a flight at 12:10pm and me being put on a 12:55pm different flight at a different terminal. This is neither the first time this has happened or the first that can be attributed to outside forces such as weather. I'm frustrated and not sure what I should do from here. But when we found that she was going to be spending the night by herself in DFW, I tried to arrange for her to have access to the minors lounge for the night for safety reasons. American Airlines absolute horrible service and attention to the issue. Delay after delay, changed terminals 4 times and they finally canceled at 615 pm. The airline has dominated Australian skies for 10 decades. The long lines were incredible. Rebooked her on Delta. Spirit is having a horrendous weekend as well. 2. My flight from SMF to DFW can severally delayed ( from the rain) and so they rescheduled me for a 10p flight. I've been at DFW FOR 8 HOURS now. A seemingly disabled man (in a wheelchair, had tremors etc.) In other words, if youre flying from Miami to New York, it could be that your plane was supposed to come from Dallas, but ended up getting delayed or diverted. No vouchers for hotel or food. American Airlines is having some serious operational issues. Needless to say, well over 24 hours of frustration he was placed in the unaccompanied minors room (which he said was a staff break room) and placed on standby for a direct flight to Phoenix AZ which is where he was going. We We flew from San Jose through LAX on route to DFW. Almost 100 flights from the airline have already been canceled for . Hopefully our bags wont be lost and we can forget this terrible part of what otherwise was a great visit to AZ. Plane was always there. I ended up flying Alaska Airlines who havent been affected by some type of gas shortage and or bad weather. I usually fly Alaska and regret choosing American in this instance, their customer service is not up to parr. American Airlines is kind of a microcosm of America right now. also she wasn't offered any hotel or food voucher just bad customer service all the way around. Allegiant Air canceled 70 flights, adding up . Shape up your vision AA..customers are leaving you in droves! But that's because this is February. There are thunderstorms regularly in Texas in the summer. American and other airlines had a difficult run in 2020 as the pandemic wiped out demand for air travel, causing the industry to scramble to raise cash and ride out the crisis. Our Fresno flight was delayed , we missed our connecting flight in Dallas . Very frustrating. Ive held for 15+ minutes the last couple times Ive tried. No issues with AAL flying coast to coast or along coastal states, even this week. No crews? Its has been the same broken records sang since I landed 930 ish pm aug 1. Oh they were coming in on another flight. The gate agents and staff at baggage claim were stupendous at communicating and helping however they could (I had two toddlers and a teen with me). I find this to be catastrophic for AA. An American Airlines passenger is asking the company for "reparations" after tweeting that she was "wedged" between two "obese people" on a three-hour flight. There was a mild late afternoon rainstorm which should not have caused even flight delays let alone flight cancellations. Not to mention I called AA to see if I could get through before all the flights filled because the line was around 100 people, and was on hold for 3 hrs, 9 min the first time and get this..5 hours 50 min the second time. The airline has canceled over 500 flights over the past four days, and the issues are continuing. American Airlines is having an operationally rough few days (as is Spirit Airlines, for that matter), so I wanted to talk about whats going on, and share some basic tips if you happen to be flying with the airline. It has been a debacle. Witnesses told the FBI that Le exited his seat, 17A, and grabbed one of the flight attendants by the left shoulder from behind and asked for coffee. Updated. It was a complete disaster and a chaotic mess with AA staff. Until the planes and people are back to work you better buckle up buttercup and get used to the new age of air travel. That being said, by phone they wouldnt be able to help you with hotel accommodation or meal vouchers, but rather only with rebooking. Find Ultra Low Cost Flights with Spirit Airlines 400+ Daily Routes to U.S.A., South America and the Carribean Save Big with our Bare Fare and $9 fare club Drive if you can!! However. We head home on Thursday and our concern is that our luggage will stay in limbo and never receive it. They stopped running more than 1/2 of their domestic and 75% of the international routes due to such a low passenger level which at 1 point was less than 10% of normal. Throughout the pandemic, American has been one of a few airlines that has scheduled well beyond their ability to provide even remotely reliable service. The settlement will force American to pay at least $7.5 million plus legal fees. No weather issues, plane was at the gate. Platinum call desk had a 1.5+ hour wait yesterday after my flight was cancelled. 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Now Im on another plane flying all over the country tomorrow knowing they will all get delayed again. The weather would have had an impact, but not THAT much of an impact. We were delayed and then eventually cancelled last night in BNA. We stood in line for over 2 hours with hundreds of other travelers trying to find a way home. AA delayed my flight, lost my connecting flight, and AA refused me a hotel voucher. What's the reason? I hope Alaska execs are paying attention and will reconsider any ideas of merging with this train wreck of an airline. Unacceptable, so After waiting 6 hours for Customer service to call me back we got a flight booked for that afternoon, Miami to Orlando connecting to DFW around 2200 hours. American Airlines Group (NASDAQ:AAL) Shares Gap Up to $13.70. 30+ more minutes. This is very irresponsible of American Airlines. We were told our bags had arrived at the airport around midnight, but American hadnt checked them in for some mysterious reason. Suggest one. And as we approached the claims office there were about 100 suitcases lined up, and our 3 were just sitting there. Next flight wasnt available to Spokane until Monday morning 7am but cancelled late Sunday night, next available flight is on Tuesday night. To give you a sense of how operations have been impacted, heres a look at some FlightAware data: There seems to be no end in sight for these issues, and Id expect well over 1,000 delays and cancelations today. Still did not fly. United Airlines Stock Chart United Airlines stock was below its 50-day . They have told us nothing. My flight got cancelled in July, well before these storms hit Dallas. Cancellations and delays began Saturday morning before any bad weather, and only affected American Airlines. My mid-afternoon flight home was cancelled, no reason given, I called AA (800) number to re-schedule which allowed me to receive a call back in 2-hours better than staying on hold. On average, about 3% of U.S. flights have been canceled year-to-date, according to flight-tracking firm FlightAware. While in line I called and was recognized and put thru to an agent offering a flight the next day at 6:45pm for the same 1st class tickets we were holding. MYRTLE BEACH Airport was totally chaotic. Travel hassles continued for American Airlines passengers Monday as the carrier canceled more than 300 flights bringing its total number of cancellations since Friday to over 2,000. ; AAdvantage credit cards I find it unconscionable that a huge airline like AA will NOT have enough staff!! Four and a half hour delay of flight from Richmond to DFW Sunday evening. Then rebooked on a mid morning nonstopgot to the airport and that was canceled. Are you entitled to compensation for American delays? But what I did need was an airline who cares about their customers and who believes in taking care of them when circumstances change. The company is yet to disclose the number of affected customers, the method used by the attackers to compromise its email accounts, and how many email accounts were breached. 0:59. Dallas Fort Worth Intl (DFW) - Dallas, TX. My boyfriend missed work that day because of the delay . On july 20 2021 I was flying out of SNA at 10:50am was delayed due to plane from Dallas delayed. Most helpful comments ( as chosen by the OMAAT community ). Flight Aware . So, they really haven't changed much. I took United and apprently they have no such issue with their fuel supply. They oversold routes and lacked the resources to meet that demand. God knows how many more minutes. American Airlines Group, Inc. is a holding company, which engages in the operation of a network carrier through its principal wholly-owned mainline operating subsidiary, American. 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