Purchased tickets for my brothers birthday for Sooshi Mango in Australia. Their customer service is null and I will be reporting this company to the Better Business Bureau of NY. These people are criminals. We have paid over 700 for these Gold Circle tickets, only to find out yesterday in our local paper that the event is actually for 14,000 people and it's not actually at the Chewton Glen, a beautiful prestigious hotel, but in an adjoining field.! > best price guarantee date of purchase 04/10/2019 Probably a made up name! According to many recent Viagogo reviews, it doesnt seem to be the most reliable ticket site (see our top alternative ticket sites below). I received an email by Viagogo less than 20 hours prior to the start of the concert explaining that I could transfer the tickets to my Ticketron account. We basically have over $1000 in 3 tickets that are useless to us as weve had no luck selling them and now I cant even talk to anyone in customer service because they say my information doesnt match!!!!!! It is obviously a company out for your money and never at your service. If you do not dispute this within 48 hours you are shit out of luck. Me and my wife were going to celebrate her birthday via gogo at the time was paying Google to be at the top of the search engine making at the first ad when you search for tickets for a concert at a venue. Value 167. Report. Furhterrmore the tickets I believe were expensive but we will see when the row number etc arrives as I have kept the ticketmaster prices. They never sent me any notifications or anything suggesting I could proceed to request my refund. I have reviewed your order: 502884854 and inspected the tickets for Heilung on 26 August 2022 which you have received and Im happy to report that they are correct and valid. Performances starting late are something beyond our control. Obviously we and probably about three thousand others wont be able to attend due to such short notice. And he did an amazing news piece on e-commerce in this company via gogo so please stop listen to what Ive said call them with a different number if you have already purchased tickets and make sure you call and call and call and call at least 3 to 4 times and say that youre going to sue them when is my money getting in My account. Reporter3376909 Sign in to contact user. ( Event: Heilung Ticket(s): Section Left Grand Tier, Row S, (2 Ticket(s)) Listing Note(s): Venue: Cobb Energy Performing Arts Centre Date: Friday, 26 August 2022 20:00 ) Here are the seats I was given ( Heilung Fri, Aug 26 @ 8:00 PM Cobb Energy Performing Arts Centre, Atlanta, GA Section C-G T, Row R, Seat 101 Section C-G T, Row R, Seat 102 ) the tickets I purchased showed on their seating chart and now they changed the seating and said they are correct and can not acknowledge that they made a mistake very poor customer service, here are the replies from Lucas who is representing them ( Dear Chris, Thank you for contacting us regarding your order 502884854 for Heilung on 26 August 2022. You will also, need to create an account at Viagogo to be able to sell your tickets with your name, email, address, phone, credit card, and ticket details. I purchased Vince Gill tickets on 4/6/19. Ignored constantly, today we get email saying show is now on in 48 hours. I bought VIP tickets for the Bottlerock music festival originally scheduled May, 2020 for $3200. Aggressive, unhealthy environment. The woman kept insisting that they have a strict policy of no refunds because the third-party seller needs to be paid. Customer Support Helpline Numbers Illegal They refuse to honor the 14 day cooling off period if you change your mind. By then I had made other plans. When the charge came thru my back, tickets were $160.33 each. > mobile ticket delivery within minutes > voted best in-house customer service . But it is EVERYWHERE THAT THE SHOW IS CANCELLED! Buyers are guaranteed to get the tickets that they purchased in time for the event and that those tickets will be valid and accurate. Have no issue selling tickets $100 over normal price. viagogo responses so far have been fast but useless. Purchased tickets that never arrived. Tickets that are purchased from this website are considered secondary or resale. They also never offered me the voucher. We will see. Some say that they offer inexpensive tickets, while others say Viagogo tickets are overpriced, or way above face value. On 09/26/19, I received an email from the company advising me that the tickets were available and I should send them to the buyer. When my wife tried to enter the venue they wouldnt let her in, they said the needed a rolling bar code. Viagogo is a scam to be avoided at all costs. In addition, every purchase made through the site is encrypted using state-of-the-art SSL technology that makes it impossible for anyone to view your personal information as it is transmitted from your computer to the Viagogo database. Should have checked them out first before purchasing! They should be banned and all the other reseller leeches..Dont touch with a bargepole. The new event rescheduled for 17/07/2022 I ordered 4 tickets for The Weeknd concert in Amsterdam on 27th October 2020. Our Top 3 Ticket Alternative Sites Today Viagogo had told me in conversations that if there were any issues we would get new tickets. VIP and hospitality tickets to certain events, Viagogo customers that were turned away from the venue at the Ed Sheeran concert in the UK. Because of this, I was able to confirm with the buyer that he did attend the concert. We drove from Florida to Atlanta. PLEASE dont use them. Dont buy anything from these scammers. Disclosure: we may earn money from affiliate links below, but we want whats best for the customer, so money does not impact our opinions in these reviews. Payment Id [protected] I didnt choose that. The concert was cancelled because the bands equipment truck was in a major traffic accident the day before and they had no equipment. I received my ticket on other persons name. Now ,they refused to refund. And forget about their insurances, they just vanish. I was buying the tickets with the price of 102 eur, after which I confirmed I will pay an additional 3 eur per ticket for electronic delivery. My Visa from 2 years ago has been expired I have changed my Visa to my new one ending 3207 but didnt On the 29th of June I received an email that my tickets were delivered, for my surprise in myprevious address. Desired outcome: I doubt anything good will come of this.Otherwise - Buyer BEWARE! Ridicules company to deal with as the customer service person on the phone is always lovely but can do absolutely NOTHING to help the situation. To find out two hours later the event was cancelled due to Covid. No respect for the employers and customers. Now, Viagogo won't pay me for the sale. I called Viagogo again, they said they would send a replacement ticket within 15 minutes. credit my Visa as they promised, Fri, Sep 9, 6:55 PM (13 hours ago). Nothing happened in Calif from Mar 15 to June of this year. The customer has purchased e-tickets for a concert being held on **/05/ (order ID [redacted] )As indicated in their confirmation email, tickets will be available for . i bought tickets to see machine head and the concert was cancelled due to the covid-19, I have requested a refund of the 140 I paid ( no small amount of change) I received and email from them saying it was postponed, so I sent them the link to the bands website clearly stating that all venues are cancelled. Also when I do login I do not see the bar code. This was 2 days prior to the concert and I did exactly what i was told, I disregarded the message, assuming it also was computer generated and that the company would do what they had told me verbally, and take care of the transaction. The reviews regarding Viagogo ticket prices are mixed, but there are a bit of complaints of tickets being over face value, which is to be expected with a resale site (supply and demand). They are one shady company. Minute Maid Park, Houston, Texas, USA. On Aug 2, 2021, order # 25258653 I purchased 2 Alex Benjamin concerts tickets for my daughter and her friend through Viagogo. I sold two tickets for Rock Im Park festival through their website and once the sale was confirmed the stopped answering to all of my messages, I never got informed about the the buyers address or the next steps and I just never received any money. Desired outcome: They have never called back. Americas. Why has that turned into 300.97 in total. Absolute joke and a rip off. Please. I kept checking and they said, oh no its all legit, just be patient and wait. We cannot refund you. Once the new date got announced I received email from viagogo to print my tickets which would not work. Why do my tickets have someone elses name on them? I purchase Coldplay tickets on October 20th, 2021 and re listed them. We are not happy at all. The company reached a resolution with the CMA in November 2018. Eso fue en el mes de Julio entro a travez de Facebook al concierto y me direciona a la pagina de Viagogo nunca habia oido esta plataforma, pero me dije si estn a travez de Facebook deben ser confiables, pues compro mis tickets bien caros y dije esto es una vez en la vida, despues de la compra me dicen que debo recibir los tickets a mi correo , a los dias no veo nada y llamo a Viagogo ellos me dicen que tenga paciencia que antes del evento me van a llegar mes de Julio. viagogo provides online help and customer service by email. As just discussed, Our guarantee clearly states that we will refund customers in the event of a cancellation. Ended up working it out after awhile and got in! Ticket price was high but it was the event we wanted for that date. Im screwed out of $6300 and Coagogo is doing nothing about it!!!! The concert is in Huntsville, Al in August so there is time to get them to me pls. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I live in the USdont have a UK account. Have unclear automated answers. I have repeatedly emailed and called customer support. . HORRIBLE PEOPLE. I know people who bought the same tickets through Ticketmaster and they got FULL refunds! I send them screenshots of the process, and they just not replying to me. I had a similar bad experience with VIAGOGO. > up-front pricing I sold a VIP ticket to the Coldplay concert in Berlin on July 12, 2022 through the Viagogo site. He decided to get low down and dirty and go to Europe where he has been fruading via viagogo. Theyre playing with young peoples dreams here! Reviews from viagogo employees about viagogo culture, salaries, benefits, work-life balance, management, job security, and more. Terrible experience, spent days online trying to track tickets I purchased only to find out they were in someone elses name with same seats as mine, plus charged way more than normal prices..All tickets for event were sold out by the time I could cancel and get more tickets from another source. The other 2 had been used 25 minutes earlier to gain entry. I was told my purchase was guaranteed, and that viagogo would 'find us tickets' should the seller did not fulfill the sale. Service 174. 1-Estafa tickets el doble del costo del evento siendo comprados el mismo dias horas antes. two hour after that I got an email, that my order was cancelled and they are happy told me know that the refund process was a success. Check Facebook and other websites you will see ten of thousands tat had gotten scammed by them. There are legal exceptions to this rule like the event happens during the 14 day period, but Viagogo apply this to any period, even when the date of the even is several months into the future and they havent even bought the ticklets to resell to you from the official reseller 2) In the case of Shambala, tickets carry names, you need id, T&Cs say that any tickets bought from anyone other than the official reseller are void and will be turned away, despite being told this, Viagogo continue to sell and offer to esell these tickets, so you are left paying twice the price for something that on the day is likely to be worthless. In good faith, I have purchased 2 tickets for a NFL game in London, spent over GBP600 per ticket, several months PRIOR to the match. I dont have pioneer account Instead I received fast pass tickets. I called and was placed on hold for over an hourcustomer service rep hung up on me and sent replies as if the problem was resolved. By logging in, we will have all the details about your order at hand and our advisors will be able to reply to you faster. Salary information comes from 124 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. I havent heard back from them for 2 weeks so I called today and their response was it will take a couple of months to confirm it is cancelled and then a couple more months for a refund! al otro dia ya pasado el evento llamo a Viagogo a reclamar mi devolucion de la compra hecha hace 6 meses y me dicen que las entradas fueron entregadas a tiempos, para que!! I kept getting emails from them, even at MIDNIGHT on the night of the concert (yes, 4 hours AFTER the concert had started) that the tickets had been successfully transferred. Desired outcome: My multiple attempts to reach out to their customer service didnt result in anything. Original event date 09/05/2020 I have reviewed your order: 502884854 and inspected the tickets for Heilung on 26 August 2022 which you have received and Im happy to report that they are correct and valid. . I tried calling today to see if I could possibly transfer our tickets to a venue closer to us on the East Coast. After i bought my tickets i then bought flights and hotel for the event. I would like a completed refund of the purchase for a concert I was not able to attend. Viagogo customer service agreed to refund my 349euros when contacted on our return from Milan. | Read 27,341-27,360 Reviews out of 30,564 You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre. With a flurry of customers reporting poor customer service and not standing by their own guarantee, Viagogo have severely damaged their reputation online. " Absolute scammers, plain and simple. Viagogo has been holding my money since December 2016 and the whole experience has been extremely upsetting and costly. Viagogo is not a serius company. Never ever buy from this site. Here are Viagogo customer support helpline numbers. I have a low expectation of tickets arriving by Australia Post in the week before the event like they say because when I posted something yesterday Australia Post said a week or two. I bought two tickets for $355.52 to Louis Theroux for the Melbourne venue on 19/01/2020 and thought I was buying it through My name is Georgette Roy of Fredericton, N.B. I was actually able to reach a representative, she said she would get back to me with the required info. I would like to have a refund, since I wasn't able to go to the event. The worst service EVER! 3). They have a refund policy but will not honor. You will need to enter your order . Their breakdown was as follows . 1st and last time I have used Viagogo. Viagogo is a legit website (most of the time) where you can purchase tickets to all your favorite performing artists, sports events or theater shows in your area, or you if you cant make the show and dont want to eat the ticket price, then you will be able to sell your ticket here as well. 1.0. 3 Call their support line at 00 61 283 180 255. Eric Baker (CEO) you should be ashamed! Please please please do not buy tickets using this website. Their CEO was let go from StubHub in 2004, after which he started Viagogo, and has since encompassed quite the negative reputation: In May 2018, BBC News reported that the UK Governments digital minister advised that consumers should not use Viagogo, one of the big four secondary ticket sites. These guys are just crooked. What crooks! Complete waste of time never again. viagogo is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way I want to be paid for the full amount of the tickets I sold as I did everything that was in my hands to make sure the buyer was able to enter the stadium. Thanks to all authors for creating a page that has been read 6,869 times. Here is the Viagogo customer service phone number. I have been on the phone with customer service so many times and get the same go-around about getting my refund for the tickets that I did not get! Online ticket brokers open up this possibility to buy and sell tickets to events around the world, and one of the largest ticket resale platforms allowing this is Viagogo.com. Useful. I would give zero stars if I could. Who is going to buy tickets for a cancelled gig?! Is this your company? I can't use my tickets so rang up and spoke to a lady who struggled to understand me. I have purchased a tickets on 6th June 2022, the ticket were supposed to be sent to the address i gave until the 26 September 2022. Dont expect to get your money back even in Covid times. Your review recommended to be at least 140 characters long :). I am in the process of dealing with customer service to see if I can get a refund. $849.93 - Total Charge Most people get scammed and dont even receive their tickets. There is no such person s a supervisor or manager, all you get is the same generic emails after every call and email. Do not do business with them. Ive searched their website but I cant write them. I ended up getting standard price tickets but paid an extra $400 total costs ($700) for the tickets thinking I was getting premium tickets but once I got the tickets they were actually worth $100, details of the tickets are not disclosed until you make payment. If you call their CS number (877.263.2410), expect to be on hold indefinitely. Viagogo Reviews, Complaints & Contacts | Complaints Board, Page 3. AVOID THIS FRAUD!!!! Customer Service Agent, . Then I pay on Paypal. Appreciate your help They knew tickets werent arriving on time. > the official ticket provider for ESPN,
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